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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A popup will appear. It includes elaborate information about all the operations that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of instructional videos explaining how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than just reading articles. Thus, anyone can swiftly get to know our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our extensive FAQ section, which comprises questions asked by actual persons and offers real solutions. We regulary update our FAQ section with new entries in order to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ section either, you can touch base with our fantastic team of client support engineers available 24x7 and ready to assist you with any problem. Each trouble ticket you send will be responded to in less than 1 hour (the average trouble ticket response time is only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 152123

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com

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