24/7 Customer Support

Why is the provision of a high quality customer support service crucial on today?s web hosting marketplace? Which are the typical customer support channels?

The customer support that you will receive from your cloud website hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with a current account. Prompt and correct info about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from a real web hosting supplier not from some reseller. If you purchase a hosting account via a company that does not own its servers and it cannot access them directly, it is very likely that you'll wait for a few days in order to receive a reply to any query, which means that your websites may stay offline for quite a while. However, a provider that offers various options for communication and has a support staff available all the time can assist you right away and help you decrease or entirely avoid any downtime and possible losses.

24/7 Customer Support in Dedicated Hosting

If you get a dedicated server from our company, you're able to get in touch with us at any time using a number of channels and the maximum time that you will need to wait for an answer is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any common questions or you'd like to learn more about our hosting solutions before you order, you may also use our live chat or you could call one of the local phone numbers that we have in different countries around the globe. In the event that you'd like to have help with third-party software that you are unable to set up or operate properly, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.