The customer support that you will receive from your cloud website hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with a current account. Prompt and correct info about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from a real web hosting supplier not from some reseller. If you purchase a hosting account via a company that does not own its servers and it cannot access them directly, it is very likely that you'll wait for a few days in order to receive a reply to any query, which means that your websites may stay offline for quite a while. However, a provider that offers various options for communication and has a support staff available all the time can assist you right away and help you decrease or entirely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
We provide you with 24/7 billing, customer and tech support for our Linux cloud website hosting
. Even if you are not our customer yet and you have questions, we will give you a hand right away and give you the needed info, to give you a choice to make the best decision when you buy your new website hosting account. We are available any time, including holidays and weekends, and we provide several options for communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have a couple of phone numbers around the world, therefore you'll be able to call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The typical response time is around 15-20 min, so you can forget about waiting for days and nights to receive assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get timely help, in particular when your website is not working as it should be for some reason. Our Linux semi-dedicated hosting
include 24/7 customer and tech support, therefore in case something happens, you are able to use plenty of methods to let us know - telephone line with multiple local numbers globally, live chat, email messages and support tickets. The first two options are for pre-sales, billing and general issues, which means that if you don't have an account yet, for example, you are able to receive additional details regarding our services, or we can assist you with less difficult tech issues. The other two methods are for solely technical troubles or everything that's more time-consuming due to the fact that it is much easier to follow the correspondence between you and our support team. The guaranteed maximum answer time for them is just one hour, the regular one - 15-20 minutes, therefore you will not have to wait for an entire day in order to get support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS
Each and every virtual private server
package that we provide comes with 24/7 customer and technical support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us at any moment, even weekends and holidays. For your benefit, we provide different means of communication - telephone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues since it is much easier to track what is going on. The maximum warranted reply time for all the email messages and tickets is one hour, however it rarely takes that long to receive assistance. In case you acquire the Managed Services upgrade that we provide, our administrators can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
If you get a dedicated server
from our company, you're able to get in touch with us at any time using a number of channels and the maximum time that you will need to wait for an answer is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any common questions or you'd like to learn more about our hosting solutions before you order, you may also use our live chat or you could call one of the local phone numbers that we have in different countries around the globe. In the event that you'd like to have help with third-party software that you are unable to set up or operate properly, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.