A lot of individuals who begin using their 1st hosting account, or switch companies, frequently have inquiries regarding how given procedures are accomplished or stumble upon problems when setting up various things such as emails, website settings, and so on. For this reason, many companies have prepared documentation with common questions and problems in order to help their clients get information swiftly and seamlessly. Consequently, the help desk staff can dedicate more time to actual problems that particular clients may be facing, because the solution for the smaller things will be available on the World Wide Web and customers can deal with them without touching base with the client care staff. Having in-depth documentation is very important, particularly for new clients with no past experience, as the web hosting service involves an enormous amount of functions and lots of individuals can get puzzled about what action to take. A good information repository can both help you execute the things that you wish and acquaint yourself with how the hosting service works in general.

Extensive Online Documentation in Cloud Website Hosting

Our cloud website hosting plans come with an extensive knowledge base where you can find info on all the challenges that you could run into and their resolutions. You can acquaint yourself with how to create and administer a mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your mail client are accurate, but yet you are unable to send emails, for example. We’ve tried our best to be as exhaustive as possible and to encompass all possible options in order to help you save time and to give you different solutions for each issue. The knowledge base features informative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, while if you want to browse the whole archive of articles, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers feature a rich online article library where you can find any info that you might need about our hosting services or about the Hepsia Control Panel that we use. We’ve compiled it on the basis of the feedback that we have gathered from our clients over the years and, as a result, our articles address specific issues that you could encounter and propose the most effective means of solving them, for example getting an HTTP 500 error message or not being able to send emails from your PC even though you have the right settings. The articles are available in each section of the Control Panel and you can examine them whenever you need. They can help you improve your knowledge not only about our platform, but also about the hosting sphere as a whole, as they feature step-by-step instructions and general info such as what file permissions or cron jobs are.