There are a number of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you select is a support ticket system. This is the easiest communication medium for many reasons. In the event that no technical support engineer is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy & paste large pieces of info without worrying about printing mistakes, and if a particular issue needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in the same location, so either party can always follow the steps taken by the other one. The downside of using tickets to contact your hosting provider is that they’re typically separate from the web hosting platform, which means that if you have to supply info or to follow instructions, you’ll have to use at least 2 different interfaces and this number may grow in case you want to manage several domains. Also, many hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a response.