There are a number of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you select is a support ticket system. This is the easiest communication medium for many reasons. In the event that no technical support engineer is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy & paste large pieces of info without worrying about printing mistakes, and if a particular issue needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in the same location, so either party can always follow the steps taken by the other one. The downside of using tickets to contact your hosting provider is that they’re typically separate from the web hosting platform, which means that if you have to supply info or to follow instructions, you’ll have to use at least 2 different interfaces and this number may grow in case you want to manage several domains. Also, many hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a response.
Integrated Ticketing System in Cloud Website Hosting
In stark contrast with what you may find with a lot of other hosting companies, the trouble ticket system that we are using with our Linux cloud website hosting
is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize several sign-on credentials, since you’ll be able to manage both your tickets and the web hosting account itself in one place. So, if you’ve got a question or confront an obstacle, you can touch base with our technical support team straight away. Our system comes with an intelligent search mechanism. This means that even if you’ve submitted loads of tickets through the years, you will be able to track down the one that you need without effort. You can also see knowledge base instructions for handling commonly met predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting
, so you will not need another platform to get in touch with our support team – you can do this on the spot in the event that you run into a problem. Sending a new ticket requires a few clicks of the mouse and finding an older one is equally simple. With our clever search box, you can quickly find any ticket that you’ve already sent. You can post a ticket at any moment since our client support team members are at your disposal 24x7 and answer in no more than sixty minutes, even though it rarely takes this much to receive a reply. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about the need to log in and out of 2 or more platforms to resolve a simple issue.