When your web hosting provider provides live chat support, you can speak to a representative live and learn useful information or get a problem resolved in a timely manner. The basic advantage of using chat compared to calling to consult with a live person is that you need only a computer with Internet access, therefore you won't pay any fees when you are in another state or country. In addition, it will be a lot easier to copy and paste details for instance domains, usernames or error messages i.e. details that are sometimes difficult to share with the other side over the phone. The live chat is also a much faster approach to contact your web hosting company's support team in comparison to using a ticketing system. What's more, in case some problem needs some more time to be resolved, you are able to do something else while you wait for guidance on the live chat, therefore you won't waste time - something that's impossible in case you're on the phone.