In case you’ve got a site, a problem could always appear and it does not necessarily have to be related to the web hosting service itself. For instance, something can go wrong when you bring a web-based app up to date or some important content could be modified or erased by chance. Whatever the essence of the problem is, you will need to contact the client support team and ask them to retrieve a backup or to help you troubleshoot the problem that you are having. How fast they’ll do it will determine the length of time that your sites will be offline. For given websites such as social networking sites or online shopping portals, a continued unreachability too often means losing clients and cash. With that being said, it’s of critical importance that you use the services of a company that offers not only a good customer service, but also a timely one.