In case you’ve got a site, a problem could always appear and it does not necessarily have to be related to the web hosting service itself. For instance, something can go wrong when you bring a web-based app up to date or some important content could be modified or erased by chance. Whatever the essence of the problem is, you will need to contact the client support team and ask them to retrieve a backup or to help you troubleshoot the problem that you are having. How fast they’ll do it will determine the length of time that your sites will be offline. For given websites such as social networking sites or online shopping portals, a continued unreachability too often means losing clients and cash. With that being said, it’s of critical importance that you use the services of a company that offers not only a good customer service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting offer a 1-hour reply time guarantee, which implies that no matter what enquiry or difficulty you may have, we will always be there to lend you a hand. As it is, it seldom takes more than 30 minutes to get an issue resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our technical support team members are available 24/7, even on official holidays and weekends, so you’ll obtain prompt help anytime you need it. We understand exactly how costly time can be, so by the time we reply to your email or ticket, we’ll have probed into the matter and, if we haven’t figured out a solution, we will give you more details on what you need to do on your end – when the circumstances demand it. With our support services, you can be sure that there will be somebody to assist you instantly, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we realize precisely how vital it is to receive well-timed assistance, we guarantee that you will never have to wait around for more than sixty minutes to obtain an answer to any trouble ticket that you submit from your semi-dedicated server CP. The fact is, you’ll rarely have to wait for more than twenty to thirty minutes and this applies to any issue regardless of its nature – general, technical or billing. Additionally, our technical and customer support staff will be at your service 24 hours a day, 7 days a week, which is the reason why even in case you send a ticket during official holidays, you will invariably obtain an immediate reply, which will include the answer to a question, the solution to a complication or the information needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never have to spend a day awaiting a reply like you would with plenty of other companies.

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