Although this is not the mainaspect for you to recognize a trustworthy cloud website hosting company from a bad one and a reseller from an actual provider, the option to call and consult with a live person is a sign that you aren't working with a one-person service provider and that you will be able to reach somebody any time you need assistance. The telephone support for hosting services may vary from general to dedicated, thus the problems which can be resolved through a phone call vary based on the service provider. Usually, these matters are simpler and feature billing or first level tech issues as more difficult issues usually require a support ticket where both you and the sysadmins can track what's going on with a particular situation. Nonetheless, having the option to call your service provider will save you a lot of time and efforts for the multitude of small issues which will eventually appear when you manage your hosting account.
Phone Support in Cloud Website Hosting
In case you decide to buy one of our Linux cloud website hosting, you will be able to get in touch with our customer support team via phone for 14 hours every day. We will assist you in choosing the ideal package for your web sites because we realize that it's better to discuss this kind of issues with a live person. In case you already own an account, we can help you with all of your sales/billing questions and / or general issues, even with some technical problems that do not need too much time or escalation to an administrator as it is more appropriate to open a support ticket for time-consuming matters and have all the communication in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you would like to find out more about our packages, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more complicated troubles may need a ticket so as to give some time to our tech support crew to investigate, we are able to help you with quite a lot of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. If you are in another country, we also have an international number where you're able to reach us.