Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be attended to in maximum 1 hour after the ticket or e–mail was received. If your issue needs additional assistance from an administrator, we’ll forward the ticket or the email to the person on duty, in a timely manner and we will leave a comment to notify you that more time will be needed for finding the best solution. Furthermore if you order the Administration Services package, any of the server administration tasks included there will be executed whenever you decide.
An Excellent Client Care Service
Should you require help with the Control Panel or with any of the applications that we’ve installed on the server on your behalf, do not hesitate to touch base with our technical support team anytime through the ticketing system. What’s more, should you require assistance administering your dedicated web hosting server, you can make use of the Administration Services package, which includes weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, backup space, etc.
An Easy–to–Navigate Help Section
We have provided the Control Panel with an in–depth knowledge base, which features in–depth explanations of all its features and functions. Additionally, we have created detailed video tutorials that will further demonstrate to you how to perform a particular operation or resolve a commonly experienced issue. All the educational articles and the tutorial video clips are readily accessible from every Control Panel section via the Videos and Help buttons situated in the upper right corner.