Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Solution Guarantee

  • Each ticket that you post to our customer help team will be handled within approximately one hour. The common requests are going to be replied to as quickly as possible. However, if the help question you have posted needs the aid of a capable admin technician, we’ll send the ticket to him and will let you know about the delay.

  • Top quality support service
  • Top–quality Customer Help Service

  • Our client help crew is going to be working for you 24/7/365 to to respond to all assistance demand tickets that you send. We offer technical help and support for the software packages that are installed in advance on your server. These include our custom built Control Panel, the preferred OS and also the server admin panel (based on the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Control Panel that comes with no charge with your VPS features an incorporated knowledge base. One can find a variety of detailed how to content articles and a collection of step–by–step video classes that show all the essential website administration tasks. You can find them by hitting the Help or Video buttons in the upper right corner of each Control Panel section.